Due to the perishable nature of our products, all sales are final. We do not accept returns or exchanges.
However, we will offer a replacement or full refund if:
• You receive a damaged item
• You receive an incorrect item
• The product does not meet the minimum shelf life stated at the time of purchase (minimum 2 months)
To claim a replacement or refund, please contact us within 48 hours of delivery at formosaaus@gmail.com with:
• Your order number
• Photo evidence of the issue
We reserve the right to assess each claim on a case-by-case basis.